How Offering Free WiFi Affects Your Customer Experience
"One of the unforeseen problems was that people stayed a really long time and others who came in couldn't find seats. As a business owner, it broke my heart to turn away business. But at the same time I couldn't chase off the existing patrons because they might not come back."
“In short, over time a trend grew that ultimately began to dull the ambience, drive away new (and existing) guests, cause tensions, and ... well, the exact opposite of the signature experience we endeavor to provide."